Shipping, Returns & Exchanges

Ask us questions or contact us about delivery
Our conclusive delivery information page can be found here.  As well as this, the below list of FAQs has a lot of information that we regularly get asked. ...
Tue, 24 May, 2022 at 2:28 PM
How quickly can I get a clock if I were to order one?
If you're in the UK, Regular-sized Clocks are delivered in 1-2 working days with fully tracked courier. Orders placed before 2pm Monday-Friday are shipp...
Tue, 24 May, 2022 at 2:34 PM
Can I track my delivery or modify my delivery address?
For Regular-sized Clocks: Yes, your clock will be delivered to you by trackable courier. You will receive an email notification with tracking informatio...
Tue, 24 May, 2022 at 2:27 PM
What if I'm out when the clock is to be delivered?
For Regular-Sized Clocks delivered by tracked courier:  Depending on your location and the courier company used to deliver your clock, there will be dif...
Tue, 24 May, 2022 at 2:28 PM
Can you ship outside of the United Kingdom?
We love sending our clocks overseas to far away places! However, only our Regular-sized Clocks (33cm diameter) are hardy enough to make the journey in one p...
Tue, 24 May, 2022 at 2:31 PM
What if I want to return my order?
We truly hope that you will be thrilled with your purchase. If, however, your clock doesn't suit you for whatever reason you have 60 days from receiving...
Wed, 18 May, 2022 at 12:42 PM
What if I want to change my clock for a different colour frame or alternative design?
We know that choosing which frame colour and design to go for can be difficult, particularly if the clock is a gift. If, it turns out that you change your m...
Tue, 23 Oct, 2018 at 4:31 PM
Can I cancel or change an order once made?
Yes, of course.  To completely cancel your order before your Weather Clock arrives with you, please just let us know by completing this online cancellat...
Mon, 25 Nov, 2019 at 6:10 AM
Can I send my clock back for a service or a repair?
Yes of course! We like to think that our clocks will remain pride of place in your home for many years to come, or even be passed on to younger generations....
Tue, 13 Aug, 2019 at 11:21 AM